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P2055DN Can't get to menu's or NVRAM reset or factory reset

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Hello,

 

I'm attempting to configure printer model P2055DN.  When I press "Ok" no menu comes up.  It just says "Ready".  I attempted to NVRAM reset the print by turning it off and holding Up and Cancel at the same time.  It don't system reset or if I hold it for > 20 seconds it won't NVRAM reset.  I believe someone has recently has gotten into the configuration of the printer and I'd like to reset the printer back to default settings.  Any advice is much appreciated.  Thanks.


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