I installed a new cartridge and the control panel froze so I cannot get into the menus and it says it is offline. This is the second cartridge as the first one did the same thing and I exchanged it, so it is not likely the cartridge. The control panel is the normal display as though everything is fine and it went through the start up with no issues, but it is just frozen and I can't print or get into the menus to try to fix the problem. Any help would be greatly appreciated.
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