Hello everyone. I'm working on troubleshooting an issue with Tray 1 of our company's HP 4515. I'm trying to print an envelope in tray 1 and the printer will not recognize that I have inserted an envelope. On the PC, I select print and the control panel screen states to Load Tray 1 Plain Envelope #10. So I insert the envelope into tray 1 and nothing happens. The printer does not pick up the envelope and the control panel screen still asks to load tray 1.
I hesitate to start replacing items in the event it's a simpler fix and just don't quite know what it is yet, so I thought I'd run it by everyone here.
Thanks